buying goods online

[gina32]

i have ordered goods online and payment made, i havent received them and cannot get any joy from the suppliers, they do not answer my emails and i am unable to contact them through phone, what should i do now? thanks

[beryllium]

Hi Gina,
It comes under the Distance Selling Act, there is a helpline at the bottom of this page.

http://www.oft.gov.uk/advice_and_resources/res ource_base/legal/distance-selling-regulations/

Did you pay by Visa/Credit Card? as you get more legal cover there too

Best of Luck.

[Reverandfunk]

Short of going round there I dont know.


Can you claim back via your credit card

[gina32]

it was paid by debit card, thanks for your answers

[plowter]

I assume the company was UK-based. In that case then, as beryllium says, they're covered by the UK Distance Selling Regulations. That means they have to provide you with their postal address.

If you can't find an address, double-check the terms and conditions on their website. You could try looking them up at Companies House online.

Get their address and treat it as any other debt. Write to them to ask for the goods or a refund. Write to demand the goods or a refund. Write to advise that you're going to take them to court. Take them to court.

You'd have to prove your case. Do you have evidence of your order (order no, debit from account)? You'd have to prove you tried to contact them (copies of emails, phone records). They may argue that they weren't aware of any problems.

There's no harm checking with Trading Standards to see if they know of the company.

Consumer Direct run a helpline to help you understand your rights 08454 04 05 06

[gina32]

thanks, i sent them another letter saying i was reporting them to trading standards due to lack of communication etc and lo and behold i get an email telling me that they had run out of stock and that they had given me a refund! just wating for the refund to appear now!

[Omnicity]

For ANYONE with a similar issue, Trading Standards are a very powerful department. The majority of Companies do not want Trading Sandards Officers sniffing about and this concept usually has effective results.

Just remember - DON'T DO EMAILS - Write and send recorded delivery, emails do not stack up as proof.