Cynical Ocado

[bainbrig]

We've been loyal Ocado shoppers for 15 years or more, spending thousands of pounds each year.

And so what do they do each Christmas? They change their £40 minimum spend to £90 minimum over the Christmas period, no exceptions - i.e. no exceptions for loyal customers!

As non-drinking/non-meat-eating old gits, we find it hard to spend £90, so often (like this year) we don't bother, and take a trip to the Co-op instead.

What price loyalty?

BB

[Mamyalynne]

If you haven't already then I'd recommend you send that feedback to them - all companies want to know how they are doing.

[Rockrose]

Wow if you don’t eat meat and don’t drink how much do you spend on grocery?

[dannyk13]

A good way to lose customers I would think.

[Zacs-Master]

Shocking. A company uses supply and demand techniques. What’s the world coming to. Tut. (Indignant flick of Guardian pages).

[bainbrig]

Rockrose. We don't stint on fruit and vegetables (asparagus, aubergines, raspberries, in fact anything we fancy); we have a fussy cat who rejects many attempts to feed him.

Since I'm disabled and Mrs B ain't too good, we tend to buy everything from Ocado, i.e. stuff we could get much cheaper locally.

Zacs. I would like to thank you for your intelligent input.

BB

[margarettom]

I think this is a really bad company policy. I bet Tesco, Morrisons et al don't do this.
I would email their customer services and have a long moan about this, with special reference to the fact you are old and disabled. You might get a voucher out of them.

[jno]

loyalty is now seen as a source of profit to the retailer rather than reward for the customer

https://www.theguardian.com/money/2018/dec/19/watchdog-plans-price-caps-to-stop-4bn-loyal-customer-rip-off