Compensation From Dfs

[Barsel]

When it looked unlikely that I would receive my sofas before Christmas even though I ordered them on August 1st, I phoned DFS to ask if they could offer me some compensation and was told they would refund the delivery charge but, they haven't confirmed this in any way and haven't sent the money.
If I were to phone them, I have no way of proving they said this.
Do you think they will believe me?

[Bobbisox1]

Do you get a message saying “ These calls are recorded ? When you’ve rang them, if yes, play on that , if No, tell them you’re not happy being called a liar and ask for a manager

[Barsel]

I honestly can't remember if it said the calls were being recorded and I haven't made a note of when I did phone them, but the delivery was £69 which is not to be sniffed at.

[Bobbisox1]

Indeed it’s not, ring them again and ask for what you were promised verbally, the trouble is they might press you into Who did you speak to and when, I’m told by friends that it’s not a good company to deal with though, tell them if they’re not helping , you’ll put it on Twitter and FB ,your experience with them

[Barsel]

Thanks Bobbs. I was nervous about phoning as it would be my word against theirs, but I won't know if I don't try.
Will call them tomorrow.

[THECORBYLOON]

If you 'phoned them on your mobile, can you not check your call record for their number?

If the calls are not recorded at their end but they say they are allowed to refund delivery in the event of delays, it would not be unreasonable to expect them to accept the offer had been made to you.

[Bobbisox1]

Best thing to do is to call them being polite ( although I’m sure you are anyway) and calmly tell them the situation, I know as previously working in Customer Service for some years, if a person phoned with all guns blazing, same as face to face, then immediately my hackles would rise , if you get someone that you feel isn’t giving it the attention it deserves then ask to speak to a manager, you may get ‘all our managers are busy right now, ‘politely say ‘ I’ll wait
Good luck x

[bobbinwales]

cheesygrin have you got an agenda... new name old scores? We dont need it

[Bobbisox1]

Evening Teacake :0)))

[pastafreak]

Byeeee!!!

[Bobbisox1]

Sorry your post was spoiled Barsel x

[Barsel]

I didn't notice who's answers have been removed, but to have them removed for saying something about a very innocent thread, I think it's time for me to go as well.
Thanks to Bobbs and Corby. xx

[Bobbisox1]

It was a troll Barsel and never actually mentioned the threads content but it was swiftly dealt with. X

[pastafreak]

The troll wasn't referring to anything you said Barsel.
I hope you get your compensation.

[Tilly2]

What a strange result for a Sofa delivery post. Why so many deleted answers?

[Bobbisox1]

Tilly an opportunist Troll, that’s all