Query On Registering A Guarantee

[bobbie22]

I recently bought a new fridge freezer. I tried to register the guarantee. So difficult. There was a part of it that said ‘I am not a robot’. Then there were pictures that popped where you had to spot traffic lights or mountains. Eventually, I did not succeed in doing this registration, I got really fed up, so I decided to contact the firm by email to complain. The email would not send as it would not accept my postcode. Anyone else had trouble or has anyone any advice please

[Paigntonian]

Complain to the outlet from which you bought the fridge, rather than the maker. Hopefully, that will get them moving.

[Buenchico]

Many millions of people get frustrated by the dreaded CAPTCHA checks! (There's a detailed article about it here, if you're interested: https://www.theverge.com/2019/2/1/18205610/google-captcha-ai-robot-human-difficult-artificial-intelligence ). In many cases I often can't work out why they're necessary at all. (i.e. they seem to be protecting sites from bot attacks when nobody could possibly have a reason for attacking those sites with bots in the first place!).

I doubt that complaining about it would get you anywhere though; we seem to be stuck with the ruddy things!

From reading your post, it seems possible that you've encountered a site which seeks a US style zip code in an address and refuses to believe that a UK postcode is genuine. I've also had my 'gmx.co.uk' email address refused on several occasions because systems have been configured to only accept addresses ending in '.com' as genuine! There are clearly people involved in the coding of such sites who've never heard that the world actually exists outside of the USA!

[Mamyalynne]

The advice here if you are struggling to register is as said above - contact the retailer.

https://www.thisismoney.co.uk/money/experts/article-8863207/Do-register-appliance-validate-guarantee.html

[Paigntonian]

Bought a jacket on the internet only two days ago. Unwearable, far too small. Got onto their website. No way to contact them. Fictitious email address. Money gone from my bank. Not happy.

[bobbie22]

Thanks for your replies I also noted that in the registration form I had to type my email address in capitals. It would not accept the norm. I tried it all ways. I will call in the store to complain about this. I also saw the word captcha there. Many thanks

[sanmac]

Hi, bobbie22, this is off topic, but did you ever get that old film developed?

[bobbie22]

Hi sanmac. I am sorry to admit that I did not get that film developed. I still have it though. I will hopefully get it done. Thanks for asking

[Buenchico]

Paigntonian: Which website was it?

[sanmac]

You never know what interesting, and perhaps memorable, images may be lurking in those undeveloped emulsions just waiting to spring out and surprise you:)

[bobbie22]

Thanks mama. I have read the attachment you sent. Very interesting.

[bobbie22]

It’s probably my kids or something. You have got me interested again. Sanvac

[Buenchico]

>>> You never know what interesting, and perhaps memorable, images >>> may be lurking in those undeveloped emulsions just waiting to >>> spring out and surprise you

. . . and the Vice Squad ;-)

[bobbie22]

Sorry sanmac

[bobbie22]

Lol buenchico

[Paigntonian]

Buenchico: A company called New Chic. They give their registered address in Cyprus, but 'not for returns'. Their 'chat' doesn't work. thanks for asking.

[sanmac]

I think that I mentioned this on the other thread, but take the film to a reputable photo lab, and not just a High Street joint. Anyway, let us know what, if anything, you get.

[bobbie22]

Sanmac. I think there’s a photographic section in our Sainsbury. That if it’s open at the mo.

[sanmac]

I don't live in the UK, but I believe that Sainsbury is a supermarket? If so, I wouldn't take the film there. You should look for a business that specializes in professional photography sales and development.

[Buenchico]

Email addresses to try, Paigntonian:

[email protected]

[email protected]

The company is actually based in Hong Kong, so I'm not surprised that the sizing is wrong. (Chinese sizes are notoriously smaller than UK ones).

Before ordering from any website that you don't know well, I suggest that it's always a good idea to put the company name into Google together with the word 'review'. That often takes you to (reasonably trustworthy, although not perfect) review sites like TrustPilot:
https://uk.trustpilot.com/review/newchic.com

[Tuvok]

If I found the site you mentioned I wasn't impressed.

Got a REGISTER NOW popup that would only go away if I pressed REFISTER - then when I pressed the back arrow the site changed to dollars! (I didn't register)

I then found this - says a Chinese return address

https://www.advisoryhq.com/articles/newchic-review/

Good luck!