Crosswords3 mins ago
Why Is Customer Service Such A Chore Now?
50 Answers
It starts off with
“ we are taking a high number of calls right now so it may take a while to answer “
Then there’s the not taking responsibility...
I’m talking my long going saga with B&Q, too long to even put in here only I’ve still got 2/3rds of my kitchen done ...
If only companies could take responsibility , they don’t
End of rant !
“ we are taking a high number of calls right now so it may take a while to answer “
Then there’s the not taking responsibility...
I’m talking my long going saga with B&Q, too long to even put in here only I’ve still got 2/3rds of my kitchen done ...
If only companies could take responsibility , they don’t
End of rant !
Answers
"Customer service" is what appears on badges worn by people who haven't got a clue about what it means ;-)
21:51 Mon 26th Apr 2021
It's undervalued in this country, and as a result, a lot of companies make a loud noise about it, while simultaneously utterly failing to deliver it adequately.
It is misunderstood, badly trained and delivered by the wrong employees and no-one grasps even the basics of how it works and how to deliver it properly.
I worked for BT for forty-three years, believe me I know what I'm talking about!!
It is misunderstood, badly trained and delivered by the wrong employees and no-one grasps even the basics of how it works and how to deliver it properly.
I worked for BT for forty-three years, believe me I know what I'm talking about!!
Iv'e had the one you mention many times “ we are taking a high number of calls right now so it may take a while to answer “ but not usually if you go to a payment line, then they answer almost straight away. These days I always get the name of the person I get through to and the call center they are at as often when you make a second call after they haven't done what they say they will on the first call and say they have no record of the call. This often helps as most record messages so they can then look back to see what was said.
Saying this I have recently had furniture from HSL and their customer service has been the best I have had. Couple of issues with the furniture and each phone call has been answered within a couple of rings and they have called back within 2 hours to arrange someone to come a put right the faults, even coming out on a Sunday to do the work. Couldn't ask for more. Credit where it's due.
Saying this I have recently had furniture from HSL and their customer service has been the best I have had. Couple of issues with the furniture and each phone call has been answered within a couple of rings and they have called back within 2 hours to arrange someone to come a put right the faults, even coming out on a Sunday to do the work. Couldn't ask for more. Credit where it's due.
As a general rule I find smaller companies much better at customer service than the large ones. I had an excellent example of this last week from a shoe company when a lady answered the phone immediately and couldn't have been more pleasant and helpful. I got what I wanted and more and of course I shall use them again so it's paid off for them as well as me.
You’re right LB, it’s the big boys you have the trouble with and like shedman says,I always ask who I’m speaking with but rarely get that person agin anyway ,here’s an example
“We’re all working from home just now and Karen logged off at 4pm , then...
I’m sorry Karen has just left the office and won’t be in till Thursday?
Eh?
“We’re all working from home just now and Karen logged off at 4pm , then...
I’m sorry Karen has just left the office and won’t be in till Thursday?
Eh?
i don't trust the doctors getting back to me LB. When i did get through, I was told that i couldn't get a telephone consult for three weeks, as they were all booked, i insisted i might add that i needed to speak with a particular doctor, one who has been keeping on eye on me for months, suddenly the receptionist found a slot and i got my call.
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