giving your postcode/address when you return an item for a refund...

[Jenarry]

I have wondered this for a while now.Does anyone know why are you required to give your address when you return an item for a refund and is anything done with your details after this point-ie are they kept on the shop's computer system or passed onto the manufacturer if the item was returned due to faulty goods.

[ABerrant]

Usually this is to protect the company from staff fraud. If a company suspects a member of staff of fraud (e.g. processing phantom or multiple refunds) they may try to contact the customer to verify the transaction.

[another-view]

And also if the same person keeps returning items, they will mark you as a bad customer.