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Thanks Pasta, it is outlined in the staff hand book that this behaviour is unacceptable, from other staff or residents.
i have not received training in how to deal with it other than shut the window and call the allocated workers office to get them to come and deal with the person.
He is NOT a vulnerable adult, he is fully compes mente as they say!
It was dealt with by my line manager within an hour of me reporting it, but it is the attitude that i should 'let it go over my head' i don't appreciate.I am front desk so cop the flac from everyone.