�40 surcharge on Utilita gas/electric bill

factor-fiction | 23:52 Tue 07th Aug 2007 | Business & Finance

2 Answers

Were you hit by a shock �40 surcharge on your Utilita gas/electric bill 18 months ago ? If so has anyone had any luck in reclaiming this money?

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Ethel

Discussion on this forum:

http://forums.moneysavingexpert.com/showthread .html?t=122684&page=1&pp=10&highlight=utilita

And contact energywatch for advice:
http://www.energywatch.org.uk/media/news/show_ release.asp?article_id=937

factor-fiction

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Thanks Ethel. In January 2006 EnergyWatch said "Consumers concerned about the company�s behaviour should contact energywatch and we will leave no stone unturned in our bid to achieve justice for these consumers.�. unfortuantely energywatch are now saying there is nothing they can do- it's up to individual customers to ask Utilita for a refund (and of course they said No) or make aclaim through small claims court (which costs around �40!). So, a regulator with no teeth.

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