Help Please.i Bought My Son A Shirt At Christmas,

[brenda]

the price was £14, unfortunately it is too small.He tried it on and it was rather tight, so he decided to take it back for an exchange or a refund.

All the tags and £14 price labels are still on the shirt.The assistant was as helpful as she could be, and told him that any of the shirts which remained after Christmas had been put in the Jan sale and sold for £5 each. They now have none left.

All that she could do was to offer my son a refund of £5. Or he could purchase a different shirt and they would deduct £5 off the price.
Seems a bit hard.

[woofgang]

They don't have to exchange it at all on the basis that its the wrong size.....

[gness]

Do you have the receipt, Brenda? If you do you should be able to have a full refund.

If not...and this happened to me in M&S....there is no proof that you paid the full price and not the sale price so I suppose they have a case.

[sherrardk]

That's why shops give out gift receipts on Christmas stuff that they know will be in the January sales. Sorry, but for all they know you could be trying to scam them.

[Nibble]

That's quite normal, Brenda, unless he could take back with him the receipt which showed that you paid £14 for the shirt in the first place. Without the receipt, the shops (e.g. M&S) will only ever refund the current price of an item.

It's a sad fact but without the receipt, people shoplift then try to take things back for refund - the receipt is the only reliable proof of purchase.

[brenda]

Because I am a bit of a 'pillowcase', I do not have the receipt now.So a glass of wine and a bit of a swear are called for.Thanks all ,Brenda.

[Baby_Sham]

You're not alone. I did the same.
Frustrating, isn't it.

[EDDIE51]

As it has been removed from the packing and tried on it counts as a used item now despite the tags. You are lucky they even offered you £5.

[sherrardk]

I've now got a receipts shoe box (after a battle when returning sub-standard shoes) that I use for clothes, shoes, electrical things, etc.

[silliemillie]

I know you are genuine Brenda but some unscrupulous people will be smarting that they paid £14 & now its on sale for £5.

They are worried you will get the refund of £14 & then go & buy it for £5.

[Blackiequine]

This happened to me too, Christmas gift kept too long. Rather than take a fiver for the garment costing much more I donated it to my local PDSA shop.

[smurfchops]

If you still have the £14 receipt and you bought the shirt less than a month ago, most shops usually honour this and give a full refund if the tags are still attached. Did you take the shirt out of a cellophane wrapper? Maybe this is the problem ...

[boxtops]

brenda hasn't got the receipt, smurf....

[tonywiltshire]

The merchant is within the law not to make a refund because the wrong size garment was purchased however annoying it may be.

[woofgang]

that's what i said as the first post on this thread....

[Batterseadog]

Nothing you can do but boycott the shop in future, vote with your feet and if enough people do it, standards raise and policies get better. KEEP ALL RECEIPTS SAFE - ALWAYS! Shame but thats life

[joko]

why boycott them? they have done nothing wrong here. bit of an over the top reaction to what ultimately is brendas mistake.

firstly, it is well known that people buy sale items then try to get refund for full price.

secondly, with no receipt they cannot guarantee which price brenda paid - so why should they just accept her word and give her money?

and thirdly - even if brenda had a receipt they do not actually have to refund her at all - only if the item is faulty do they have to refund
if they do it is purely out of goodwill, not an obligation

[brenda]

Thanks to all of you.Brenda.