ISP's claims!

[Grandpappy]

My ISP (Talktalk)claimed,when I signed the contract, that I would get up-to 8Mb. The best I ever got (using ThinkBroadband as a tester) showed 5.2Mb. Now they've sent me a 'flyer' claiming that they can offer me 'superfast fibre optic broadband' for an EXTRA £10 a month by simply providing a new Router and sending a man round! for £30 and I can expect up-to 40Mb. Why can't they just give me the up-to 8Mb they promised in the first place?
Anyway I don't have any 'fibre optic cable' supplying the house! I feel that this is miss-selling and should be illegal. How many people are going to be 'caught-out' by this blatant scam?

[EvianBaby]

Well, they are giving you 'up to' 8mg. It's the 'up to' bit that's the get out.

[bednobs]

it's not a scam. They probably stated somewhere in your contract it depends on the area you are in and the contention rates. You might well be able to get 8mb if you tried at 4am?

[sddsddean]

Probably loads. Unfortunately they can get away with it as the ad says 'up to'. 1Mb is 'up to' 40 Mb.

[whiskeryron]

Have a read Grandpappy

http://crave.cnet.co....c-broadband-50003410/

[RATTER15]

You got what it said on the tin, up to 8mb, I think all providers use the same tactics.

[Grandpappy]

I don't know what contention rates(ratios) are but surely they(Talktalk), should honour their contractual obligations and provide at least ONE connection of 8Mb?
I understand that however busy the 'line' is then congestion can set in but if they can offer me up-to 40Mb then why should I ever believe them on my current experience?

[bednobs]

i don't think they do have a contractual obligation though. Have you looked at your contract to see what it says about speed?

[rojash]

"honour their contractual obligations and provide at least ONE connection of 8Mb"

What contractual obligation? They promise up to 8Mb. That means 8Mb or less, which is exactly what they are supplying.

[Grandpappy]

I'm afraid the 'gist' of this topic is being missed. There is an element of honesty and morality accepted by a company when it trades or enters into a 'contract' with a paying customer. I acknowledge that 'upto' can be 1Mb or even 7.5Mb, by the same token, to offer 'upto' 40Mb can still mean 1Mb delivered and thus honouring their contract whilst being aware that morality and honesty are not mentioned in the contract.
Now I know why I'm still poor!

[bednobs]

hiya - i totally get where you are coming from, just that you can't really do anything about it "contractually"