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Only two apartments on the ground floor, no through hall, stairs lead directly to outside door, deep space under stair to allow for push chairs and so forth. Yes, she should have paid this charge on time, they admitted this was the first time she was late and I would never believe anyone who said that they had not overlooked an invoice once in their lives. I have always agreed that bailiffs are needed but usually after due process but these were just office bods, I think a warning letter was called for or perhaps a change of property managing company