Unbelievable!

[Ann]

Just wasted over half an hour "chatting" online with Amazon. All I wanted to know was an answer to my query, if I order a large chest freezer from Amazon would the delivery drivers carry it and position it in an outside shed or do they just deliver to the front door?
This is the transcript of my conversation! What customer service and what a waste of time for me and them!!

Me:Hi - need to ask before ordering a large chest freezer - do you deliver and take to an outside shed or just to the doorstep please?
Gokul:Hello, my name is Gokul.
Thank you for contacting Amazon.co.uk. Could you confirm the name on your account, please?
Me:Mrs Ann ****
Gokul:Hi, Ann.
I understand that you need to know whether your parcel may be left in some some place in case if you are not there to receive the parcel.
Am I correct?
Me:No Gokul - I want to know if the chest freezer will be carried by delivery drivers to an outhouse rather than being left at the front door. We are unable to carry it far. Thanks.
You're now reconnected with Gokul.
Me:Are you there Gokul?
Gokul:Yes, Ann. I'm sorry we were disconnected. I can pick up where we left off.
During the ordering process, you will be asked to select your delivery speed and preferences.
Under the delivery preferences section, you’ll see a ‘Tell us where to leave your package’ link under the heading ‘What if I am not in?’, under this section please add a preference requesting the delivery drivers to carry the parcel inside.
Me:That is not the answer I need. We WILL be in at the time of delivery but we are elderly and need the drivers to carry it to our outhouse. can you confirm they will do this - before I order from Amazon?
Gokul:I understand that Ann. You are asking whether the drivers can carry the parcel to your outhouse.
Me:It is not a parcel - it is a large chest freezer!
Can I ring you, this is SO slow!
Gokul:I can certainly understand your concern,
I see that you are ordering for an item that is too heavy.
Me:I would ring you but that facility is unavailable at present!
Gokul:The carriers for your order will only be assigned automatically by our system during the time of dispatch. So please place an order order and contact us again we'll contact the carrier and ask them to carry the chest freezer to your outhouse.
Me:How do we contact you? Not through this CHAT facility I hope! It all seems a bit uncertain, if you can't confirm they will carry this heavy freezer, we may look elsewhere, I need to be sure now! Thanks.
Gokul:You can contact us through chat itself, after placing an order. We'll surely help you with instructing the delivery driver to carry the chest freezer to the outhouse.
Me:I can ask him myself, if they do this for your customers. I must say this is not a very efficient service, all I wanted was a Yes or No. I may look at Argos, they deliver and take anywhere in the house without being asked. Thanks.

[tamborine]

Most delivery men accept a tip to put goods wherever. Drivers are on poor wages.

[solvitquick]

Very fair comment tamborine. I just had bad luck obviously and was only referring to a very, very small number of "deliveries". Small items - no probs - Amazon terrific on many items but these have only been small like DVD's. Don't know about Amazon on big items. In fact, as I indicated above will never order on-line from anyone anymore.
SIQ.

[solvitquick]

Sorry, missed out BIG EXPENSIVE ITEMS in above. I'll go on ordring small items from Amazon etc.
SIQ.

[lady-janine]

hope you managed to get what you wanted (locally) Ann. Have only ever used locally based firms for things like this and have had no problems. good luck. xx

[hc4361]

I buy all major purchases online - not just because it is cheaper but because I have a lot more rights than buying in a shop.
Just be careful who you buy from, as you would when shopping in a physical shop.

[Caribeing]

At least you got talking to a human being not pushed from pillar to post with an automated service, Gokul was as helpful as he could have been he said they would help with instructing the deliverymen, I am sure when you received it the deliverymen would have placed it where you wanted it as long as your shed wasn't miles away. I have had a fridge-freezer delivered from Currys and they asked me where I wanted it placed the were actually going to lift it into a space we had for it. I hope you get sorted with your freezer.

[Frank97]

I bought a freezer from Currys just over a week ago, the delivery man placed it in my outhouse, no problem!