I live in a hi rise block, I have on few occasions watched the van pull up, the driver lean out the window, take a photo, and drive away. I then get a we were unable make your delivery message. Phone depot to be told the driver said he came to the door button no reply. The last time it happened I filmed it. Amazon were very apologetic had the item plus a refund by 10 am the next day. One of the delivery men told me they have a couple of drivers who will not do lifts and claim it takes to long to use the stairs.