Question Author
At one time, many moons ago, we would not broadcast that we were Samaritans. However, times have changed and we are encouraged to shout it from the rooftops. I AM A SAMARITAN. We do outreach in supermarkets, community centres etc so we have a very high profile and don't hide behind anonymity. Total confidentiality with callers is our watchwords and I would never, ever discuss a call with anyone but a fellow Sam. That's the strength of the organisation - callers can be assured of total confidentiality.
Samaritans are not counsellors, we are trained to listen and help callers explore their feelings and options. We never give advice as that would be taking the decision away from the caller. We may signpost to another organisation if we feel practical advice on eg debt is required.
My, that sounds like an advertisement for Samaritans and I hope you will all be rushing to join one of the 201 branches in the UK and RI.