TESCO No response

horseshoes | 19:55 Thu 11th Aug 2011 | ChatterBank

9 Answers

I'm putting this here as I don't think it belongs in Law. In May our 18 month old Panasonic television broke down. The guarantee had eepired but as it was so new, we went to Tesco, where we had purchased it and they gave us a customer complaint form to fill in. We received a letter on 27th May saying that Tesco were giving us £110 which they considered the intrinsic value of the set. They said we'd receive the cheque within 14-21 days . We still haven't received it. My husband has rung them about 8 times. They promise to ring back but NEVER do. He FINALLY got to speak to the Manager of the Customer Services dept who are dealing with it (she had always been busy each time he rang). She agreed that the service was appalling, not acceptable and that she would ring the Finance dept and get back to him. Guess what - she hasn't! What can we do? It's like banging your head on a brick wall!

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Old_Geezer

No expert, but would a letter saying time was of the essence and if ujnsorted by a certain date you'd be taking advice about a claim in the courts, be of use ? IMO this is a law issue.

hc4361

Send a Notice of Intention by registered post to head office.

On the front page simply state that if your agreed refund of £110 is not received within 28 days you will start proceedings in the County Court using the Small Claims Procedure.

Attach all the details.

horseshoes

Question Author

Great advice - thank you.

TWR

contact your local Ombudsman, & tell Tesco what you have done. I will await your reply, It worked one 100% in a case I had with an Insurance & a TV. The insurance soon moved.

bednobs

what ombudsman was that twr?

boxtops

I would never chase these things up by phone, you have no record of the conversations. I always put complaints and chase-ups in writing, either by mail or email, and keep copies of everything until whatever it is is settled. Certainly now write and give them a deadline - send them a photocopy of the original letter they sent to you, as proof of what they promised.