Question Author
Thank you for the info. In actual fact I was wondering if that is the case after seeing many complaints on the net about various providers. Dont have a single friend who is in the slightest bit interested in computers so have no one to compare with, but must admit I do find BT's help absolute rubbish. They are so polite but hopeless when it comes to solving anything. Surely this is wrong as we are paying for a service. Sorry to be a whinger, but thanks a lot.