My comment has been ignored, whatever - there is a very strange misconception that Thomas Cook had high street offices that older people dawdled into to book their holidays, this is just not the case. As someone else has said, they were online. On top of that I haven't been into town to book a holiday for years, I haven't booked a TC holiday online either - however I have booked flights with them online countless times. The high street bit has zilch to do with their downfall.