My Browser Has been Hijacked by 'Snap.Do' Could use some help!

Good morning!

Yesterday I thought I had successfully removed Snap.Do, including removing IE and replacing it with Firefox. All was well till this morning when I received a 'Flash' update notice. After adding that Snap was back. I'm using Windows 7. I changed the start up preferences yet it all resets to snap. I'm afraid to use Hijack This as I'm not sure what line I'd have to delete..I assume it's a BHO. If what I'm writing makes it appear as if I know what I'm doing, I confess, I don't!

Would be grateful for any advice and suggestions. Many thanks!

Ollie
10:38 Tue 22nd May 2012
 
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MarkRae
Best Answer
> all those security items would have protected me

In fact, almost certainly the exact opposite! Having more than one anti-malware product of the same type installed can actually be harmful to your machine. Apart from slowing the thing down, they often interfere with each other's operations, which can occasionally allow malware through.

1)...
11:39 Tue 22nd May 2012 Go To Best Answer

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Download, install and then run a full scan with malwarebytes.

http://www.techspot.c...tes-anti-malware.html

When you first run it let it update and also you'll get a prompt about starting a trial of the full version, make sure you click decline so you are left with the free version installed.
Question Author
Thank You CF...might that interfere with Spybot and Adaware, plus Avast? I had imagined that all those security items would have protected me, ultimately preventing my browser from being taken over!

Ollie
No, it won't conflict, malwarebytes only does anything when you tell it to scan.
> all those security items would have protected me

In fact, almost certainly the exact opposite! Having more than one anti-malware product of the same type installed can actually be harmful to your machine. Apart from slowing the thing down, they often interfere with each other's operations, which can occasionally allow malware through.

1) Download Microsoft Security Essentials
2) Remove ALL other anti-malware products, including anti-virus
3) Install Microsoft Security Essentials and let it do its initial scan
4) Run malwarebytes on a regular (say, weekly) basis
Snap.Do is a product that helps you enhance your browsing experience. It includes many useful features such as screen capture, sharing tools, radio & TV streaming and more. You can get more info here: www.snap.do . If you want to remove our product please read our FAQ page (http://snap.do/faq/SnapDo/FAQ_ENG.html). If you encounter any problem feel free to email us - contact@snap.do .
Question Author
Chuck, thank you for that!

Mark, this helps too! It has been an exasperating experience.

Now, for Snap.Do: Whilst I understand you're probably proud of your software, I, for one, have found it to be an insidious intrusion. Repeated attempts to remove it have proven unsuccessful and I noticed when I visited your site I could not locate this particular faq. I did, in the first instance go to Control Panel to remove it and for some reason the snap media bar simply did not exist!

Whilst some people may be delighted to receive this 'helpful' assistance Snap.Do offers, I encourage people to read the terms of acceptance of anything they add to a computer as it can often include software that is not wanted.

Sadly, the laptop in question is not my own, but that of an elderly person who has the most minimal of understanding of what she's doing, which compounds matters. I'll take your support faq to her home and endeavour again to remove it. Thank you for providing this helpful link.

Mar, based on your good advice I'll make sure there's no competing software and I'll add the MS extension to ensure she runs safely.

Thank you again everyone!
We are sorry to hear about your bad experience with our product.
If you need any help resolving any further issue regarding our product, please contact us at support@snap.do
^ Do you pop up every time there is a reference to your product on the internet?
Ever website I go to about this snap.do horror show of a software that snap.do guy comes in and says the same thing... that program is a wretched intrusion, nothing finds it not even hijackthis, or revouninstaller, not even malwarebytes, & I am not going to go to your website or fear o getting that snap.do garbage on my own laptop... I am going install sandboxie and do it that way..
snap.do doesn't let me use any other browser at all.. it's a hijacking browser software..
-- answer removed --
Hi I solved the problem. legit way to remove the snap.do, and it works like a charm :) at last!!!!

Internet Explorer users
Open your browser's Search menu (upper-right corner of your browser) by clicking the arrow.
Choose Change Search Defaults…
Select Linkury Smartbar Search Web Search.
Click the Remove button, and then click OK.

Mozilla Firefox users
Open your browser's Search Engine menu (upper-right corner of your browser) by clicking the arrow.
Choose Manage Search Engines…
Select Linkury Smartbar Search Customized Web Search.
Click the Remove button, and then click OK.

Google Chrome users
1.Click the wrench icon next to the browser address bar
2.Select Options
3.Click the Basics tab.
4.Click Manage search engines in the "Search" section.
5.Select the Linkury Smartbar Search from the list
6.Click the X that appears at the end of the row.
7.Select the search engine you want to use as your default search engine
8.Click the Make default button that appears in the row.

All my best MSK
BTW the guide tells a different name, so instead you should look for snap.do, and a restart and clearence of your history is needed.

I am sorry its split in two parts, anyway its solved for you guys.

All my best MSK
Great video tutorial to remove Snap.Do toolbar
http://www.youtube.com/watch?v=sjanw9JvBt

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