I have used this site successfully for ages and ages. The have "updated and improved" it in the last few days, now I can't get it to work. It takes about 4 minutes even to load the opening page, and then I can't get it to work at all. was going to e-mail Customer Services but I can't get those pages open either! What do you think may be wrong? Thank you.
PS I have no idea about "techie" stuff so simple language please!
"Query about our website From within UK - 08456 060 406
International - +44 1226782503 8am - 6pm, Monday to Friday Call this number with questions about our website and how to use it."
Thanks all. Couldn't use the complaint form either! They're obviously having problems. I don't know why companies etc alter their websites without proper testing. I know it's possible to do that as previously when the University here adopted a new computer system we had a "dummy" system in place to practice on for about 6 months as I remember. So any problems met, were dealt with before"going live". I may, of course be over-simplifying things!
Looks like you can't email them even if you try .. you just get that automaton dolly-bird robot called Sarah (that looks like Tracey Barlow) ... take a look! : )
I was trying a couple of days ago without success, and found this website which gave me the info I needed. I think it's geared towards franking-machine users, but it gives you stamped-mail prices as well.
In my experience the Royal mail website has never worked with 100% functionality since its inception. For an organisation of its size and importance, this is an apalling service. If small independent traders can have a comprehensive and fully operational website, then why the heck can't Royal Mail? Grrr!