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Please help, I have been using Family Tree Maker for about a week, quite successfully. My information was downloaded by GEDCOM. However today I cannot get into it at all, I get this message:-
PLEASE CHECK THE "DIRECTORIES" & "DRIVES" FIELDS TO ENSURE THAT YOU ARE SUPPLYING THE CORRECT PATH.
Please help me, I am quite a novice in this, I hope I have not lost all my info.

perose Mon 01/09/08 16:14

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another-view
Mon 01/09/08
16:16

It comes up with that message when you haven't loaded a tree. Try opening your file up through the FTW menu if you haven't already done so.

perose
Mon 01/09/08
16:19

Question Author

Thank you for your answer but I have tried that

another-view
Mon 01/09/08
16:20

What do you mean by "your information was downloaded by GEDCOM"?

another-view
Mon 01/09/08
16:21

If you use windoews explorer, can you see your database file?

perose
Mon 01/09/08
16:30

Question Author

I exported the information from Genes to FTM using GEDCOM

another-view
Mon 01/09/08
16:32

Was it working ok before you exported?
Did it stop working immediatley afterwards?

I wonder if the export has moved your data rather than just copying it?

Are you able to find your datafile if you search or use windows explorer?

perose
Mon 01/09/08
16:32

Question Author

Sorry I do not use windows explorer

perose
Mon 01/09/08
16:34

Question Author

I have been using it fine, daily. Today my husband unplugged by accident and when I re connected it was gone.

another-view
Mon 01/09/08
16:36

Were you using FTM when he unplugged? Sounds like the file might have got corrupted. I believe FTM makes a backup copy though.

Rename the original then rename the backup to the database file. That MIGHT cure it. Emphasis being on "might".

By windows exporer, I mean righ tclick on the start button and choose "explore". Can you find it that way or via "my computer"?

perose
Mon 01/09/08
16:41

Question Author

I wasn't using it when he unplugged. Thankyou, you probably think I am thick, I have tried explorer as you said and it is not listed under programmes. Nor under my computer.

perose
Mon 01/09/08
16:44

Question Author

By the way, just to add - my husband says the computer has done him a favour !!!!

another-view
Mon 01/09/08
16:45

It will probably be under "my computer" --- "c drive" ----"FTW" and have an icon that looks like a family tree on its side.

perose
Mon 01/09/08
16:52

Question Author

I have clicked on the GEDCOM which was in my documents and that seems to have re installed it into FTM. I do not know if this was the correct thing to do but at least I have got it back, but with a different name! Thank you for your help.

another-view
Mon 01/09/08
16:53

My pleasure. So it's all back to normal now?

Make sure you back it up in future though just in case it happens again.

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