It isn't that he is "allowed," back - it is more that he barges in uninvited. Abusive users cant win though, they do not have zappers!
Could you forward it to me again B00 please? (to
[email protected]) and I will reply as soon as I've crawled out of the pile of weekend emails!
I am sorry to hear about that Dot - as we've said before, we are trying to keep up with them. The issue is that they have to do something to be zapped - if their first act is an abusive comment then the damage is already done by the time we get to them!
All the best,
Spare Ed