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Refund of postage??

I ordered a couple of small items online on Monday 17th Nov and the site states orders before 5pm have next business day delivery which was £3.95. I ordered my items around mid-day. They did not arrive the next day so I typed out an email to them yesterday to say this. This morning, my package arrived so hardly next business day delivery. I have emailed them to tell them the goods have arrived and to add that I was not happy regarding the delay. Am I within my rights to ask for a refund of the postage charge? I have ordered from this company in the past and never had any problems and always received next day delivery. your answers would be appreciated. thank you

thelewisgang Thurs 20/11/08 19:55

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petal54
Thurs 20/11/08
20:27

not sure,but young bibs had similar last week,ordered from 2 firms,the firm he'd ordered 'express' delivery took 4 days longer than the non express delivery, & arrived 2 late 4 when wanted

heathfield
Fri 21/11/08
08:58

Sellers cannot be held responsible for delays in delivery caused by the carrier.
Only If the package was postmarked with a date later than the day you ordered the item, might you have a case

thelewisgang
Fri 21/11/08
19:47

Question Author

thanks for your replies. Because it came via courier not the post office it was not postmarked but know from a link on the site that it reached the couriers and was marked "delivered" on 18th although I didn't actually receive it till 20th

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