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Ebay Order

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ShallowQueen | 00:27 Mon 24th Dec 2012 | How it Works
30 Answers
I have not received my ebay order,it was posted on the 26th Nov, according to the seller it should take 7-14 working days for me to receive it. I've been in touch with the seller but have not heard back from them. What should I do now?
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Avatar Image MASS1961
Contact ebay resolution centre, they should sort it out. There is a link within your ebay account.
00:30 Mon 24th Dec 2012
Avatar Image ShallowQueen
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What can they do?
00:37 Mon 24th Dec 2012
Avatar Image MASS1961
They will contact the seller on your behalf, more importantly for you, ultimately they can refund you.
00:41 Mon 24th Dec 2012
Avatar Image ShallowQueen
Question Author
I'll get on to them now, thanks.
00:47 Mon 24th Dec 2012
Avatar Image ShallowQueen
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I'm not sure what to click on to make a complaint.
00:50 Mon 24th Dec 2012
Avatar Image ShallowQueen
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It's OK I found it. the resolution centre
00:52 Mon 24th Dec 2012
Avatar Image MASS1961
Let me have a look, i'll be back
00:52 Mon 24th Dec 2012
Avatar Image MASS1961
Goto
My ebay,
At the top, Customer Support, Resolution Centre, one of the options then is "I haven't received it yet." follow it from there. Good Luck!
00:57 Mon 24th Dec 2012
Avatar Image ShallowQueen
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I have been in touch with ebay's resolution centre,should I also get in touch with PP?
01:01 Mon 24th Dec 2012
Avatar Image MASS1961
I think ebay will do all that now you have contacted them, keep checking your messages just in case they need any more info.
01:03 Mon 24th Dec 2012
Avatar Image ShallowQueen
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Thanks MASSI961, will do!
01:06 Mon 24th Dec 2012
Avatar Image ShallowQueen
Question Author
Ebay got back to me but there was "No reply" on their email.
02:39 Mon 24th Dec 2012
Avatar Image CW1
I would get in touch with PayPal too. Not sure if it's still the case, but there used to be a 30 day deadline. I would get in touch with your credit card company too, if you used that.

Has your seller offered proof of posting ?
03:41 Mon 24th Dec 2012
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Avatar Image boxtops
Ebay will stay on the case if you have contacted the resolution centre, they will arrange for a refund for you if it's not resolved within a few days (at least that what they've done for me). You can find the seller's phone number by looking up the contact seller/find seller facility. Don't let it drop - but do bear in mind the Christmas post.
09:35 Mon 24th Dec 2012
Avatar Image Mattk
In my experience Ebay are less than helpful. I've used them once when I was clearly in the right and they just pushed for the easiest resolution for them.
10:43 Mon 24th Dec 2012
Avatar Image boxtops
Well - not my experience. I have found them helpful in obtaining refunds on more than one occasion.
10:45 Mon 24th Dec 2012
Avatar Image ShallowQueen
Question Author
I received my order today and I contacted the seller to let them know. Should I also contact Ebay and PP and let them know?
22:34 Thu 27th Dec 2012
Avatar Image boxtops
You need to go into the resolution centre on eBay and close the dispute, yes.
22:37 Thu 27th Dec 2012

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