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Right ok, thanks for your answer. We actually weren't panicking, ive dealt with lots of people whove fainted, so its not a massive shock 2 me. I asked if there were any legalities and you gave your legal answer in your first post, but thankyou for elaborating with a personal opinion. I was wondering what they had to provide for staff aswell, which would have been the real point of the letter. As i don't have much legal knowledge that was why i came on here. My secondary concerns were the customer service that was received. Free tickets mean nothing to me, as i stop going to places who treat me with bad service.