Interrupted electricity supply

[Vivkins3]

Please could anybody advise about how I claim for �200+ worth of ruined food - this was caused by an interruption to my power supply. I consider that EDF were negligent in that they failed to answer a telephone call within 30 minutes (then we had to go to work and hope somebody else reported the outage). It stranspired that the fault was just to our house (we live out in the sticks).Then in the evening when we DID manage to get through to them, they asked us to carry out various tests to ascertain whether the fault was inside ot outside. They then sent an "indoor" man instead of an "outdoor" man to repair it. Subsequently it was not repaired until 4.30pm the NEXT day so the supply was out for about 18 hours.

EDF are telling me to claim from my insurance but a) I would have to pay �100 excess and b) my premium would go up. I would therefore be considerly OUT of pocket by so doing.

[buildersmate]

To get anywhere with this, you will have to show that the company failed to take reasonable measures to avoid the eventually dire length of this power outage. You may have a case based on the series of mess-ups that occurred, but they will almost certainly try and hide under the Regs.
The Electricity Supply Act 1989 and others specifically excludes consequential or economic loss arising from a loss of supply - which is why the power companies advice customers to have insurance.