We've got an incredibly active local councillor, who is constantly harassing our local bus, company, rail company, BT, the police and just about everyone else (most definitely including the employees of the district council that she serves on, as well as the parish and county councils) to ensure that we get the best possible services from them. Her email address in on my contacts list and also of just about everyone else in the town; she really gets things done when people tell her about problems!
Perhaps it's time for you to make contact with your own local councillor, Conne, to give them something to do?