News1 min ago
Refund Payments for non-delivery
4 Answers
Who should I contact for a refund from an e-mail seller (secured by SagePay) who has not delivered, and not answered e-mails regarding a refund.
Any help would be appreciated thank-you.
Any help would be appreciated thank-you.
Answers
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Nothing on the Sage Pay website offers protection to buyers (other than promising to keep your payment card details secure). See here:
http://www.sagepay.co..._not_received_any_goo
You're basically on your own but if you'll point us to the relevant website, we might be able to track down some more details for you.
Chris
http://www.sagepay.co..._not_received_any_goo
You're basically on your own but if you'll point us to the relevant website, we might be able to track down some more details for you.
Chris
I'm rather worried about that website. It's a legal requirement for all UK web-traders to provide a postal address but there's not one on that website. The firm claims to be based in Manchester and there's a phone number (linked to the Chorlton exchange in Manchester) on the site. The phone number is for a valid line but the answering machine simply states that the mailbox is full and that no messages can be taken. (There's no mention of a company name on the message).
However the domain name of a legitimate UK trader will normally have been registered by the company itself or by the person running that company, usually using a British web registration service. That domain name was registered by a Panamanian company, using a Czech registration service:
http://webwhois.nic.u....x=0&WHOIS+Submit.y=0
A web search for 'electric t-shirts manchester' brings up no references to the company, other than its own website and Facebook page. (I'd expect to see a legitimate company listed in lots of trade directories).
The company claims to sell official merchandise but their prices are considerably lower than most official merchandise should be.
Regrettably I suspect that you've been conned by a fraudulent website. You can keep trying the phone number, and speak to your local Trading Standards team, but I doubt that you'll get very far. It might be worth contacting your bank or credit card company to see if they offer any protection if you've made a payment, using their card, without receiving the goods. (Credit card companies, but not banks, are legally liable to refund such payments if the amount is over £100; some companies extend that protection to lower amounts).
Chris
However the domain name of a legitimate UK trader will normally have been registered by the company itself or by the person running that company, usually using a British web registration service. That domain name was registered by a Panamanian company, using a Czech registration service:
http://webwhois.nic.u....x=0&WHOIS+Submit.y=0
A web search for 'electric t-shirts manchester' brings up no references to the company, other than its own website and Facebook page. (I'd expect to see a legitimate company listed in lots of trade directories).
The company claims to sell official merchandise but their prices are considerably lower than most official merchandise should be.
Regrettably I suspect that you've been conned by a fraudulent website. You can keep trying the phone number, and speak to your local Trading Standards team, but I doubt that you'll get very far. It might be worth contacting your bank or credit card company to see if they offer any protection if you've made a payment, using their card, without receiving the goods. (Credit card companies, but not banks, are legally liable to refund such payments if the amount is over £100; some companies extend that protection to lower amounts).
Chris
Dear Chris,
Many thanks for the info. I received the same message when phoning. You must have spent a fair amount of time on the research. I am grateful. I will just put it down to experience. THis is the first time I have come unstuck on the web, so not bad going really. Many thanks once again.
Kindest regards,
Judy Jeffery
Many thanks for the info. I received the same message when phoning. You must have spent a fair amount of time on the research. I am grateful. I will just put it down to experience. THis is the first time I have come unstuck on the web, so not bad going really. Many thanks once again.
Kindest regards,
Judy Jeffery
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