Home Care

[888]

A home care(?!) firm charges in advance for 2 hours per week (£28) to use for "trips and treats in the car" but doesn't take the client out, then bills them extra (3 hours + petrol) when escorting them to a hospital. Is this legal and could unused money be refunded. Would it be ok to prepay in advance in future with deductions already in place?.

[pixie373]

It doesn't sound fair, but, i suppose, depends entirely on what has been agreed with the company and how the contract is worded.

[boxtops]

who are the parties to the contract - do you have any say in what goes on?

[pixie373]

It isn't usual to pay in advance at all.

[888]

Thanks for these. The firm said clients attendance allowance was usually for them (the firm) to put towards funding. Excuse me?. They also send a lone male to a woman on a morning for getting out of bed / bathing / toilet etc. hmmm

[888]

think this firm needs reviewing, they're charging double rate for bank holidays even though they agreed to a rate for funding allowance. Client has to pay all extras out of their own (dwindling)money

[woofgang]

are you in a position do do anything?

[888]

social worker has "closed the case", but the goal posts are being moved inch by inch

[in a mo]

If you have booked to go out then decided not to ,go it is within their rights to ask for a cancellation fee the same as if if 2 hours is agreed then they cannot charge extra .

[woofgang]

Then go back and open the case.