Blooming Nerves

[albaqwerty]

these phones calls which MAY be monitored for training and other purposes,
Had to do another one this morning yesterday's phone call was cut off
Well, apparently, all calls are monitored and so the MAY isn't applicable.

This is in B&S cos I'm shaking like a leaf, mostly with anger.

[woofgang]

why so cross Alba?

[albaqwerty]

have calmed quite a bit thanks Woofy xx

Hate the fibs, 'may be monitored' and it turns out it IS, also hate the 'may be monitored' and it isn't.
Do wish 'they' would get their bahookies in gear :-)

Oooh, I feel much better now xx

[jim360]

I thought it was in B&S because that's as close as you can get to BS here.

[albaqwerty]

jim, I loikes you!! x

[Islay]

Alba in contact centres calls are recorded so that they can be used for quality and training, however not all calls are kept for longer than a matter of minutes.
Also in my vast experience I have only ever once in several years of managing a contact centre had to dial into a live call.
Hope your ok now.

[EcclesCake]

I tried calling the Dr yesterday having learnt I was 12th in the queue I got in my car and spoke to them face to face.

I was there and back in 7 minutes, in that time I would have advanced maybe two places in the queue!

[albaqwerty]

oooh, thanks Islay xx

Am feeling so much better now tho xx
Sometimes, it's just good to vent :-)

[albaqwerty]

Eccles, it's blooming frustrating innit?

Do hope you are keeping ok tho xx

[EcclesCake]

It wouldn't be so bad if you could select your own music whilst waiting!

Ticking along Alba :-)

[albaqwerty]

oh, gosh, yes, the tinny muzak interrupted by 'your call is important to us'
if it's that's flipping important, answer the darned phone lol

always glad to see you are ticking along Eccles, you tick nicely :-D xx

[mccfluff]

i hate the dial 1, then dial this or that, enter your details, and then when they answer the phone, they ask you for the details you just *** entered

arghhhhhhhhhhhhhhhhhhhhhhhhhhhhhh

least if you ring me, i just send you straight to vm...

[albaqwerty]

I like sending callers to vm too :-)

Have you recovered from tri-thingy Fluffpot? xx

[mccfluff]

yup, trying to train up for the next one but i got floored by a nasty cold and just getting over that! plus they keep making me go to london for work so i miss the gym in the morning :-(

[albaqwerty]

nasty colds are just, well, nasty :-)
Rum toddies needed.

Will happily sponsor another tri-athlon x

Couldn't you ask them to set up skype so you don't have to go near London?

[mccfluff]

i do when ever i can, just these ones are "you have to be there" meetings

which depends on which way you're looking at it, i didn't need to be there imo... but i'm getting paid so..

[albaqwerty]

lol, the number of times Mr Alba has to go for 'inductions' he just sits there and think I'm getting paid for sitting doing nowt and it's nice!!