And here's a dilemma...

[dotty.]

You're a store manager, a customer's 3 year old child is sick on the shop floor and the mother stands there like a lemon, you tell her the store does not have any cleaners as it is contracted out and they only come on a Monday, the customer apologises and carries on shopping. What would you do? There is no right answer I'm just interested in what people think retail is.

[ummmm]

I would look at the ridiculous policy for not having cleaning equipment on the premises.

Remember in school if someone was sick on the floor it was covered in saw dust and swept up.

[emmie]

i would have given the woman some tissues and asked her to clean it up. Had the child been sick in her kitchen would she have left it there, of course not, unless she has a cleaner, and not even then.

[dotty.]

Oh we have cleaning equipment ummm and i was the one who had to clean it up as the 3 youngsters on the till point balnk refused. It's the mother's attitude that stunk as much as the vomit, I'm only a shop worker and I should know how to clean it up. The blue plastic gloves and disinfectant came out with the yellow bucket on wheels but the woman beggared off.

[ummmm]

What did you expect the mother to do?

[Ric.ror]

I'm with ummmm on this
I used to be an usherette at a theatre we had a special bucket for Panto when kiddies got over excited
It contained all the things required
What kind of store is it?

[Ric.ror]

Sorry dotty did not see your additional post

[naomi24]

The woman should have made the effort - but left with no option I'd clean it up. What else can you do?

[dotty.]

It was her attitude, made no effort to help in any way. Good job it's a contract vinyl floor, if it had been a carpet it woluld have been worse.

[tonyav]

Was it lumpy, dot.

[dotty.]

more watery than lumpy, she must have taken the kid to maccy d's before ours.......

[dotty.]

that's not an implication that mcdonalds sell dodgy food......

[ummmm]

She probably would have cleaned up if she had blue plastic gloves, disinfectant and a yellow bucket on wheels.

[tonyav]

Ah easier to clean up then with the mop and bucket.

[AlwaysConfused]

I saw a child throwing up a few months ago and the parent flagged me down to say an 'old lady had been sick' and could I get someone to clean it up! (and tutted how disgusting it was for there to be sick on the floor). As I was standing next to a cleaning station, I cleaned it up but I was not happy. I've also encountered a lady that had diarrhea and did not make it to the toilet in time. I wrote off a pair of pants and some cheap trousers for her to wear home, and gave her some cloths and spray to clean up her mobility scooter. But I did call a cleaner for the nice brown trail!

[dotty.]

she did ummmm, they were right there in front of her but she wasn't having any of it. left me to do it. How I kept the tone of my voice to business like compliance i'll never know,

[ummmm]

It wouldn't look good on the shop having customers with children cleaning up accidents, would it?

[tonyav]

Jaysus, that sounds bad, AlwaysConfused.

[aelmpvw]

was about to have breakfast ... think i'll wait a bit

[douglas9401]

What's she like eh? Leaving home without her Ronco 'Puke-a-Scoop'.

Some people.

[emmie]

i honestly don't see why you had to do it. If you make a mess you clean it up.