Just before Xmas I started to fill out the online form for a free trial of Perfect Radiance. When I got to the bit that said I would be sent further packages at a cost of £74 I decided to go no further as I was never going to pay that price. However 'Perfect Radiance' had already got my phone number and I was telephoned by an extremely persuasive American Lady who told me I had nothing to lose by trying out this amazing serum for the cost of p & P. She said as soon as the serum arrived I could telephone the support number and cancel any further orders in time so nothing further would be charged to my account. Whilst she was on the phone, I telephoned the helpline from my mobile to make sure it was a genuine number and someone answered at the other end. I was persuaded to try the serum which duly arrived on 23rd Dec. When I called the phone number to cancel it, a recorded message said that the company was closed for the holiday. I panicked a bit but made a note to call the day after Christmas. To my surprise, the 'office' was open and I spoke to a Chinese lady who was very officious and asked for my email address in order to close the account. She misunderstood a letter in my name and kept saying there was no record of the account. By now, I had read the reviews about the company and was very worried. I went ballistic and said that of course she had my email details as I had received a confirmation email from them before. Eventually we realised that she had my name wrong and she brought up my details. She said she would cancel the account and a confirmation email would be sent within 12 hours. She also asked me if I would be interested in continuing if I was given a 50% discount. I said no although I do actually like the serum. I don't know exactly what it is, but in the week that I have been using it, my skin is very moisturised and it leaves a lovely sheen on your face in the morning when you put it on. I now have 2 confirmation emails saying no more money will be taken from my account. I have phoned my credit card co. to check that I have only been charged for the postage £2.95 which is correct, and they have made a note that I have warned them about this company should they take any more money. I will keep an eye out, but I have no reason to think that they will as I did phone them immediately to cancel the order before they had a chance to send me any more. If I could just purchase the serum again at half price without having to commit to monthly deliveries, I would probably do it because I like the product, but I don't like the way the company operates. Incidentally, Conde nast the magazine company do the same thing here when they offer you 3 magazines for £1.00. If you don't cancel the order in time, they then charge you the full price for the remaining magazines so you have to be on the ball and remember to cancel before they take the money, so there are lots of other companies who operate in this manner.