Mozilla Thunderbird

[Segilla]

On powering up I unable to access my mailbox, server Virgin.
I use Mozilla Thunderbird.

Eventually I reinstalled the program and got the web working but nothing happens when clicking on the mailer icon. One suggestion was that it is a Virgin problem.

I'm unable to seek help on the Mozilla site as my P/W won't work and no response is received when asking for it to be reset. My email address has been unchanged for about 7 years but fortunately I can read my mail via webmail.

What is wrong?

[SlackAlice]

Work your way through this lot

http://help.virginmedia.com/system/selfservice.controller?CMD=VIEW_ARTICLE&ARTICLE_ID=2726&;CURRENT_CMD=SEARCH&CONFIGURATION=1001&PARTITION_ID=1&USERTYPE=1&LANGUAGE=en&COUNTY=us&VM_CUSTOMER_TYPE=Cable

If you still get problems try out their community forums here

http://community.virginmedia.com/