I Think Ive Been Done!

[trt]

One of my credit card is a AA prepaid which I only use now and again.
I noticed last week that I had been debited for £29.98 from www.musthaveit.com which I know I haven't dealt with.

I sent an e-mail to AA and they replied that they only have the name the same as I have and no other details.

I googled the company above and when you go to 'contact us' there is no reply and it seems there is no website.

If the AA says that they have no information, they must have records where the money went to.

What do you think the next step I should take?

[rockyracoon]

Tell the AA it's not your purchase and to investigate.

[wolf63]

I found something on Google - about pressure washers. Ring any bells?

[DJHawkes]

ring the AA back and ask them when the transaction happened. I would change the pin on the card too

[ClaryS]

Probably go to your local police station as its theft. Once the Police are involved then perhaps the Card Provider will sit up and listen. a quick serch brought these sites up
http://musthaveit.bigcartel.com/
and there is a Ebay user with the name musthaveit.
I would check your Statement again.

[Eve]

Have you spoken to your credit card provider about it? See if they can validate the debit and provide any further details, possible claim it back if unauthorised/fraud?

[jno]

the AA have given your money away to someone who had no right to it.

Do treble-check, though. Lots of legit companies have different company names from their better known trading known trading names.

[Nibble]

This is true, jno - one of my purchases comes through on my card statement under a parent company trading name.

[ClaryS]

I agree with jno go check your Statement again. I actually rang up my bank over a debit taken out from my account by a very dodgy sounding company. I then realised half-way through the conversation that it was a dress I'd bought on -line and they were using some sort of central payment company to process their payments.

[trt]

Thanks for that info methyl, I will e-mail that to them tomorrow.

[boxtops]

trt - I would cancel your card, tell the AA tomorrow. If it's been done once as a test case, they might try it again....

[jno]

if the company no onger exists, the AA has no business recognising them as clients and giving them money; that's their fault, not yours.

[factor-fiction]

Did you resolve this, trt?
I know we've had something similar a few times and, as in claryS's case there turned out to be a simple explanation, although we did have one rogue transaction in the Far East some time after a holiday in Hong Kong.
It may be one of these recurring (annual) continuous payments that you read about where you thought it was only a one-off purchase a year ago. Or it could be an old such payment from many years ago has been reactivated in error- there was a similar incident on Money Box (radio 4) a few weeks ago

[jd_1984]

The card issuer should be responsible for investigating as it may be there security protocols that are to blame. Change your pin anyway to be sure. If in doubt, cancel card completely but still insist that AA present you with a reasonable explanation and refund if applicable.