Who is ultimately responsible for making sure I receive my parcel? Seller or Royal Mail?

jellytot76 | 18:35 Sun 28th Mar 2010 | Seasonal

22 Answers

Hi,

I bought an £110 item from Ebay last week. The seller has posted the item using standard 2nd class delivery. I received a "You were out.." red card through the letterbox when Royal Mail tried to deliver it during the week. I went to the Collection office on Saturday to collect it. But they could not find it. So what do I do? Who do I chase to get the money back? Or who's responsibility is it to chase Royal Mail? Me the Buyer or the Seller? I just don't want to be £110 out of pocket!

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boxtops

Happy ending, jellytot, I am very relieved for you!

joko

yes robbo...but in this case the royal mail were responsible for the loss as the parcel had already been with them..but you are right that if the case had gone further the onus would be on the seller to recover the package from the RM, not the buyer...similar situation with me and the RM wouldnt even discuss it with me as i was not the sender

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