Complaint

[Hoggie]

I have an issue with a franchised garage, What is the best way to make a complaint against them. I am in the process of emailing the car makers, but I would like to take it further

All advice would be greatly appreciated

Cheers
H

[Buenchico]

With so little information it's hard to give precise advice. However, depending upon the nature of the problem you could:

(a) contact your local Trading Standards office. (Use the postcode finder, here):
http://www.tradingstandards.gov.uk/consumers/c onsumers.cfm

(b) use the small claims' procedure at the County Court:
http://www.hmcourts-service.gov.uk/infoabout/c laims/index.htm

(c) put pressure on the dealer by involving the local media.

Chris

[Hoggie]

Thanks Chris,

It's a bit of a long story, To give you an idea, I have had to take my car to the garage 4 time to get fixed and it is still not done

Ta H

[bigboots]

If they are part of a large chain of dralers then contact head office
And contact the customer services for your car maker
B T W
what is wrong with your car?

[Hoggie]

I have a faulty ABS sensor.