i want my tuppence worth too - i dont have gas and electric off them, but do have their plumbing & central heating cover which they are supposed to service every 12 months. once they came to my place and broke the toilet cistern off the wall, leaving me with water gushing all over bathroom and the engineer just turned the water off and LEFT. i followed it up. apparantly it was my fault as it was not fitted properly (it was there when i moved in several years earlier). surely health and safety dictates the engineers should take reasonable steps to see if something is safe before they work on it. my argument is that they should have advised me it was unsafe and i would have rectified it. and after many many heated phone calls as a 'good will' gesture they agreed to replace the cystern. the one they smashed to pieces was a lovely old unique shaped one, worth a bit in a salvage sale. they replaced it with a bargain basement ugly thing. they just would not shift. then trying to get them out to service the boiler - well firstly they were going to leave it till 13 or 14 months cos they were too busy, but apparantly its in the small print that the will 'do their best' to service annually, but tough tiitie if they cant make it. when i get my new central heating it will give me great pleasure to wave bye bye - it makes me want to swear!