Wheelchair/Disability Friendly Holiday...
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For more on marking an answer as the "Best Answer", please visit our FAQ.Cguk, end of July I sent an email to the insurers, marked Urgent, explaining the "lack of" accident etc, attached the 1st page of the letter Keoghs sent that said they'd been instructed by the insurers, ended the email by saying
"I have never heard of Keoghs, the solicitors (?) who wrote a 10 page letter to me that tells me absolutely nothing (other than they're apparently acting on your instructions, and the date of the "incident"), so I checked them on the Internet.
Keoghs Reviews | Read Customer Service Reviews of www.keoghs.co.uk (trustpilot.com)
They are not a company I wish to deal with so will not be contacting them, & I do not wish them to have any more of my details, particularly phone number or e-mail address.
I won't be attempting to contact you again."
Other than a few unanswered phone calls that come up as spam (mobile), where no vm has ever been left or on the land line (I screen my calls, don't answer if I don't recognise the number), nothing. No more letters, no unwelcome visits 👍
Possibly worth repeating, I'm no longer with that insurer.
Yeah I don't really know what to do, it's exactly the same situation as you. Keoghs have all the details of the accident and have said there representing my insurer, if I lose I have nothing to pay regardless. The only problem I have is I haven't and can't contact anyone at my previous insurance company.
That is a slightly different situation to mine Cguk. I was automatically blamed because I was behind but the other party have clearly "conned" my insurers. I do have proof now I couldn't possibly have caused the damage (& injuries ?) they presumably have said I did, but it's too late for me now.
My 1st port of call would be your insurers. Google their contact details if you don't still have them. Did you tell them about your accident at the time ? People don't always if it's the other party's fault. I would insist they deal with it. Looking at their reviews, it's going to be a complete waste of time trying to deal with Keoghs.
Another thought, did (do) you have legal advice included in your policy ?
Good luck :)
Hi, yeah I spoke to them at the time and told them and they have taken my side of things. Obviously the other guy has blamed me and is trying to have a claim up. Everything with keoghs sounds genuine and there ment to be representing my insurerers, but it bothers me my insurance has never spoke to me about this, and I can't contact them. Oh and yes I have legal advice.
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