Evri/ Hermes Contact?

[pastafreak]

Does anyone know of a way to actually contact this useless company?
I had notification of a delivery...handed to homeowner. I was in...no parcel. I'm number 1x upstairs ...GPS tracking showed delivery to number 15 downstairs ...it was delivered to number 11. Downstairs. Driver too damn "busy" to go up a flight of stairs.
There is nothing on their website for contacting...not surprised.

[wolf63]

I did a webchat thing with Evri on Friday. It was like pulling teeth. She hung up marginally before I did. No solution.

[jollyroger66]

How do I speak to a human at Evri?
If you prefer to speak to someone directly about your issue you can ring Evri on 0330 808 5456.26 Jan 2023

[barry1010]

Does this help? https://www.evri.com/complaints-procedure

Also complain to the retailer

[Canary42]

I had an Evri delivery this morning, left in enclosed porch as instructed. I have never had any trouble with this Company from whom I have regular deliveries. It all seems to rest on the calibre of the local courier. They seem to be poorly paid, and feedback from customers ignored. It seems a shame that diligent ones like my local one suffer from an unenviable reputation caused by the rogues.

The intransigent website factor is far from uncommon, especially prevalent amongst the banks.

[pastafreak]

I'll look into that Barry.
Feeling rubbish today, so may not get to it until tomorrow.
Not sure I can cope with humans wolf and jollyroger.

[rowanwitch]

I won't buy from companies who say they use Evri and I use the contact us area to tell them why they won't get the business. I have loads of problems because I live in a high rise and they ( and Amazon are even worse) just don't even try, just put it as couldn't gain access, or chuck it in the foyer where it can be picked up by anyone.