Those Trust Pilot reviews are terrible but I've been with them since 2009 and by and large they've been fine. I pay just over £30/month and get anytime phone calls to landlines and mobiles, plus broadband. I got a YouView box but it's still in the cupboard. Looks like it's only those who had a problem that contributed to the TP review but I would guess there are many many more who are happy with the service.