Wrong, imo.
Just the other day I was working in Bristol. Ordered a takeaway coffee. After she'd made it and pushed it across the counter to me, I proffered my card to pay for it and she snatched it back and put it her side of the counter. Lol, don't know if she thought I was going to run away with it.
Apparently there was a £5 minimum charge with a card.
One of my boys bought a load of stuff in a local shop. Went to pay with his card and they said '50p charge for using the card'. He left the lot on the counter and walked out. (principle, innit)
If a lot of customers are just buying something little from him for the sole purpose of getting change then yes it will lose him business. I have sympathy with his customers though - I'm always having a battle in handbags and under the car seat to find change for car parks etc and have often had to run in and shop somewhere to get a note changed.
If possible I try to pay for small items in coins and as near as possible to the correct amount. Sometimes I don't have change. His attitude annoys me and I'd refuse to use the shop - at least he's selling things to these people.
How much effort does it take to get plenty of change from the Bank? Every time he refuses to serve someone who is trying to buy something from his shop then he loses a sale and a customer.
If I was refused service, then I would not go back again, and i'd do my darnedest to let everyone know about it. When I only have a note, I do apologise, but can't remember having a problem.
When I used to run a shop, I used to order change from the post office, so what is his problem? Is he still watering trees awaiting the money to grow? Every now and then either me or the neighbouring shops would run short of a coin, and we'd always bail each other out.
When I was in hospital recently a friend used to take me out to the local corner shop to stock up on contraband for the week. On the first occasion the shopkeeper told me, "I shan't charge you for using your card as you've spent so much(over £70)". My reply was, "Just as well, for if you had I wouldn't have spent anything at all!"
I went into a pop up shop at christmas and picked up about £30 worth of goods. When I went to pay, I was sternly told 'no cards, cash only'. So rather than going around the corner to draw out cash, I went elsewhere completely.
Why do the people need change, season tickets for bus, pay for car park via mobile phone all remove the change problem. So as I see it the shopkeeper is being a prat.
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