Broadband

[1944screen]

Without my noticing my broadband from talktalk has gone up.They then say that I must stick with my contract,which as another 12months to run.If they are the ones to break this contract,is this true.
Thanks Mick

[bosschester]

Hi Mick,
Much will depend upon the contractual terms. How long has the contract to run? Is there a term in the contract that permits them to increase their payments? Did they inform you of the change in terms?

Confronted with such an increase, I would feel inclined to stop payment altogether (I presume that you pay by Debit?) and write a letter to the CEO of the company - you can find his name and head office address very easily on the Internet - explaining that you will not resume payments until a resolution is found.

Don't let the buggers grind you down!!
George

[BenDToy]

TalkTalk customer service is absolutely appalling, and writing to the CEO is a complete waste of time. I think there will be hundreds of people a week doing the same thing. And don't waste your time phonng them. It will drive you mad!!. I recommend going to the TalkTalk website, select Help and Support Forums (or similar). In there you will find TT staff who are very helpful and should be able to resolve this. You post a message for them and they respond to it. Have a look around first to see how it works,and then post. Keep it brief, and don't add any follow ups because they answer in rotation. Adding messages moves your request to the back of the queue. You will have to register to post a message and don't put any personal information in the message - they will ask for that privately. BTW I am nothing to do with TT. Quite the contrary, but I have used this facility with some success in the past. Good luck.

[1944screen]

Thankyou both,must admit phoning is a waste of time,if you can get through.Will try something,let you know.Mick