Sport2 mins ago
Tv
10 Answers
i damaged a tv screen
put in a claim
tv was collected
report ..back on tv
not repearable
promised a voucher
i got the tv from a well known company j.l
the voucher i am getting
is a argos voucher
my question is
should they give me a voucher for j.l
thanks
o
the voucher is a cheaper version for the tv
put in a claim
tv was collected
report ..back on tv
not repearable
promised a voucher
i got the tv from a well known company j.l
the voucher i am getting
is a argos voucher
my question is
should they give me a voucher for j.l
thanks
o
the voucher is a cheaper version for the tv
Answers
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If you bought it at John Lewis, you should, yes, get a voucher from them......but I dont know why they are sending you a voucher from Argos, but the way I see it is, as long as you can get the same TV, but cheaper, from Argos, there's no problem, is there?
If unhappy, ring up and complain and insist on a JL voucher.
Happy viewing once you get your new TV, gnol :-)
If unhappy, ring up and complain and insist on a JL voucher.
Happy viewing once you get your new TV, gnol :-)
You can if you want.....if you call them they'll explain to you the options you have and an explaination possibly why you were offered different vouchers, and as fiction has already said..insurers sometimes have deals with different suppliers.
Like for like is often used, but Equivalent Models are sometimes used too.
Like for like is often used, but Equivalent Models are sometimes used too.
When you say a cheaper version, do you mean a cheaper version now?
do you mean you could get a better telly for the same price you paid?
That's not a valid stance because technology gets cheaper I'm afraid.
Most insurance companies offer an equivalent model based on the specifications of the item, not the current retail price.
When my camera was stolen I struck lucky because the model had just been discontinued and the next model up was the only alternative available, but this situation is rare.
Your vouchers can be from anyone who can supply the replacement goods.
If you want your vouchers to be from John Lewis, you'd have to take it up with them, but you can only do that for a year after purchase and even then it's a bit sketchy sometimes.
After a year, your contract is with the supplier, not the retailer any more and they can choose whoever they want to supply their replacement goods.
Although I'm not dead certain, I don't think they're under any obligation to let you choose where the vouchers come from.
Look at it this way, if every insured person could select where their vouchers came from, how would that system even begin to integrate itself.
They promised you a voucher and they're giving you one. It sounds quite fair to me.
do you mean you could get a better telly for the same price you paid?
That's not a valid stance because technology gets cheaper I'm afraid.
Most insurance companies offer an equivalent model based on the specifications of the item, not the current retail price.
When my camera was stolen I struck lucky because the model had just been discontinued and the next model up was the only alternative available, but this situation is rare.
Your vouchers can be from anyone who can supply the replacement goods.
If you want your vouchers to be from John Lewis, you'd have to take it up with them, but you can only do that for a year after purchase and even then it's a bit sketchy sometimes.
After a year, your contract is with the supplier, not the retailer any more and they can choose whoever they want to supply their replacement goods.
Although I'm not dead certain, I don't think they're under any obligation to let you choose where the vouchers come from.
Look at it this way, if every insured person could select where their vouchers came from, how would that system even begin to integrate itself.
They promised you a voucher and they're giving you one. It sounds quite fair to me.
-- answer removed --
I see on another thread you said the JL insurance was for five years, compared to the Argos 1 year.
You would not be entitled to a new tv with 5 years' guarantee from your insurance company - they replace the tv not the guarantee.
Had you had to claim from John Lewis own insurance you would still not get 5 years guarantee, only 5 years from the original purchase date. No guarantee or insurance should put you in a better position than you were before the incident. So if your tv was 3 years old JL would give you a 2 year guarantee on the replacement.
You would not be entitled to a new tv with 5 years' guarantee from your insurance company - they replace the tv not the guarantee.
Had you had to claim from John Lewis own insurance you would still not get 5 years guarantee, only 5 years from the original purchase date. No guarantee or insurance should put you in a better position than you were before the incident. So if your tv was 3 years old JL would give you a 2 year guarantee on the replacement.
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