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aol won`t install on new vista pc

hi all,hope someone can help.have just bought a new hp desktop pc running vista home premium sp1.my problem is aol will not connect,it gets to the check password stage then just hangs,mi then get error 47 ac oooo & ox90000000. i use a netgear dg834 modem router if that helps.my internet explorer works fine.i have looked on google for the error codes and found a few hits,mcaffe seem to think it needs a big adjustment to the registry,but i don`t have mcaffe.so far i`ve spent about 4 hrs on the phone to the idiots at aol total waste of time as they say we have tried all there is to try.so if anyone can help i would be eternally grateful.please dont suggest i try a different isp as my wife knows her way round aol like the back of her hand,and does`nt want another isp.PLEASE HELP.

bronners Thurs 21/08/08 21:34

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tazmac25
Thurs 21/08/08
21:40

Hi
Its sounds like you need to download a patch called AOL 9.0VR this should be available from AOL if you cant get any internet conection you can get AOL to post it out to you. If you can get internet access then you can download it straight from the AOL home page.
Hope this helps.

bronners
Thurs 21/08/08
21:57

Question Author

its aolvr that wont work it did when i first installed it ,then when i exited it said it needed to install update,but nothing happened then when i tried opening aol again that was when it started hanging on checking password.i even took the pc back to factory settings and reinstalled aol,but it just wont go past the password check.

bronners
Thurs 21/08/08
21:59

Question Author

aol also told me they dont do the discs anymore,as i have one but its no good it says its out of date believe it or not

tazmac25
Thurs 21/08/08
22:04

Sounds like you have a corrupted copy of VR its possible that the part of the program that recognises the password has not installed correctly. It could be a problem with either Vista or AOL. I would try to get hold of another copy of AOL or try to install the standard AOL and run the update once you connect. if this doesnt work my advice would be to contact AOL. This must be a problem they have come across before as they have an error code for it.

tazmac25
Thurs 21/08/08
22:08

One other thing try entering the settup page of your router as you may have to reset the password within the router itself. If you dont know how to get into the router settings then AOL helpdesk should be able to access it remotely and reset the password from their end. I know they can do this as I had to reset the password but couldnt remember how to access the setting page so they talked me through it. The settings page is accessed from an IP address that you would type in instead of a web addy

bronners
Thurs 21/08/08
22:52

Question Author

aohell have said theres nothing more they can do and the router password is ok ive already checked im at a loss thanks for trying to help

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