internet

[didghtara]

can anyone help every time we get a phone call the internet goes off i have changed the filters and had the phone checked and there were no problems

[druiaghtagh]

If you are on dial up it invariably happens, if broadband them im sorry i cant help

[jenky]

If you turn the router off (assuming you have one), then whilst listening through the phone handset, turn the router on and see if you can hear the router connecting (it would sound a bit like an old fashioned dial-up noise).
If you can hear it then you have a problem, the frequency the broadband comes in on should be out of the audible range to stop it intefering with the voice calls, but problems with the external wiring, or at the exchange can cause a shift.

If a broadband engineer came to see you, one of the things they would do is a 'quiet line test'. You can do this yourself - dial 17070, then choose option 2. If all is fine, you should hear absolutely nothing during the test.

I know this might not solve your issue but it might help you if you have to explain what is happening to someone else.

[didghtara]

thank you for that i did do the test and can hear a buzzing noise my router is adsl 205 it was fine till about a month ago and thats when the problem started i just do not know what else to do

[brentpain]

It looks like your are using dial modem. Ofcourse your internet will be disconnected if someone make a call.