What has happened to my scanner?

[chakka35]

Until yesterday scanning to email from my Brother DCP-350C printer/scanner was easy. (I run Windows XP) I would merely click on SCAN TO EMAIL on the printer, press OK and START, the scan would operate and I would be given a blank email proforma with the document already attached to it. Fill in the rest of the email and SEND it. Easy.

Now when I click on SCAN TO EMAIL I get a window asking me what program I want to use and offering me only Picasa3. If I OK that, all it does is sacn without offering me any email facility at all. What has gone wrong? Any help gratefully accepted.

[Buenchico]

I assume that your email client is Outlook Express. It's possible that your computer's registry has lost the entry defining it as the default email client, so your scanner program doesn't know which program to use. Open Outlook Express and click on 'Create Mail'. If you see a message stating that Outlook Express is not your default email client, click the button which will make it so.

If that doesn't work, uninstall and reinstall the software which came with your scanner.

Chris

[AlBags]

If you open the settings for the printer, you may have a settings option for the scanner part. Canon scanners use a Scangear CS setting which is programmable.