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Hi
We purchased a 2 and 3 seater from DFS 3 years ago. The cushions on the 3 seater are ok but on the 2 seater are very flat. I have contacted DFS who say they have 2 year guarantee, but want to reply back quoting sale of goods act.......that really items like this should last longer. Anyone help with this or had similar experience?
Thanks, Elsa

elsajo Wed 01/10/08 14:09

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terambulan
Wed 01/10/08
14:15

a 2y guarantee is generous.....for a 'reputed' obese population.

Ur wasting your time/breath......sell it and buy another.

Ethel
Wed 01/10/08
14:56

The Sale of Goods Act states that goods must be fit for the purpose and of satisfactory quality.

The law does not define how long goods should last and does take different factors in to account - one would reasonably expect a settee to last longer than three years.

It is interesting that one of your sofas is fine and the other isn't - does one get a lot more use than the other one?

I suggest you write back by recorded delivery (keep a copy) and state you are very disappointed with the response to your problem and if they do not offer a suitable remedy you will have no alternative but to start proceedings in the County Court using the Small Claims' Procedure to get redress under the Sale of Goods Act.

elsajo
Thurs 02/10/08
20:09

Question Author

Thanks for the post Ethel. No sofa's have been used roulgy equally.

I will try your suggestion, thank you

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