I was nosying online re Charity Shops - my thinking I could go in their shop and have look at what they have.
I then found a horrible post written about the Manager of a certain charity shop. There was only the one review but I would be sure this Manager wouldn't have read it certainly.
I think this is awful that a person can write a scathing post and also mention the exact Charity Shop and the name of the manager. Awful
I know what woof is getting at. Just because it's a charity shop does not exempt them from criticism. The manager will be a paid employee, not a volunteer.
There are many who prefer to complain about poor service after the fact rather than quietly sort it out in situ - things can often be resolved coolly and calmly that way.
But that's life on the www. Especially with the growth in review sites and things such as Twitter and FB. And it's only awful if it is untrue - as has been said.