Halifax and Bank of Scotland...

[queenofmean]

...helpful banking I think NOT :(

[tonyav]

Whats the prob, qom ?

[jno]

any reason?

<settles down with nice cuppa and waits>

[ummmm]

What have they done?

[queenofmean]

I had a small hiccup with a payment. I paid what I had at the time and the rest followed the day after and they got a wee bit extra. But I then get a letter telling me I had to pay the missing amount, plus what I was over by and 2 charges. So I called and lost the plot with some guy who made me so mad I hung up on him because he was as much use as a chocolate fireguard. Fast forward to this morning...I called to settle the dispute and was put through to a nice wee Irish chap, who said well all you ahve to do is pay X would you like to do that. I said yes I would so he said ok i'll pop you on hold and put you through to the relevant people. Then I get this snooty, high-pitched foreign woman who proceeds to tell me she can't help me because she is unable to take payments over the phone and it must be a cash payment...what a load of fluff

[EvianBaby]

In the nicest possible way, have you considered replacing the a in your name with an o?

[gingejbee]

queenofmeon??

[Mick-Talbot]

lol @ Evian... and not even a smiley face to go with it.

[EvianBaby]

Lol, yes Ginge. (ooppss.)

[baza]

sorry but I have found Halifax staff with only one exception to be very helpful and concerned to solve the problem, the one I did have trouble with, a bit stroppy, referred me to the supervisor, at my request, and the problem was resolved with no charges.This is over the phone, the staff in my local branch are always helpful to me, maybe because I am an old f...

[queenofmean]

its possible EB but i don't alway's complain
I have on occasions found them a bit helpful but in recent times I find them rather unhelpful and that I am the one normally at fault. Part of the reason I stopped banking with them. But its sorted now so thats the important thing, will be trooping off down to the branch tomorrow to pay the bill and get on with the next hurdle that comes my way LOL