Civil

Best Priced Brands

Hi, was wondering if anyone could help? My boyfriend recently made a purchase from www.bestpricedbrands.com for an expensive Olympus camera. The only reason he chose this website was because it was marginally cheaper than others. However, the item didn't turn up after nearly two weeks. Turns out they didn't have the item and he's asked for a cancellation and a refund. On further inspection, it seems a lot of people have been had by this website. Does anyone know a) Anything about this website or had experience of it? and b) If he does not get his money back from the company, what the next step would be? Thanks very much for any advise.

indie_chick5 Wed 14/05/08 21:03

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chazza
Thurs 15/05/08
10:22

If he paid by credit card (as should always be done when ordering something of value from a retailer) they will offer some protection and should be able to recoup the money. Some credit cards protect for transactions over £100, others (mine included) can recoup any amount

suse17
Fri 16/05/08
23:18

hi we ordered a i pod touch from this site before christmas the only problem we had was delay in delivery t was supposed to be deliveredwithin a few days but took over two and a half weeks the tracking system was realy good online and we were delighted with the product what i will say is do not rely on delivery times that it says on line but maybe we were just lucky our gift turned up saturday before xmas nt leaving us much time to get one if we needed to

alkali-marsh
Thurs 19/06/08
16:50

I placed an order with this company last Sunday... rather stupidly I am only now looking at what other web users have to say about them. What surprised me is that they turn up as a sponsored link with Google and in price comparison web sites - is there some way to get these other sites to cut out bestpricedbrands or list them with a warning? Also I've now asked my credit card provider for any help, will let you know what they say (an adviser has to call me).

indie_chick5
Thurs 19/06/08
20:28

Question Author

Hi Marsh, thanks for your reply. My boyfriend cancelled his order and luckily he did get a full refund. But it seems this doesn't happen all the time. Good luck, hope it all works out!

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