Civil

faulty goods returned but no response

I purchased a £25 fake tanning kit which, although applied correctly, was a complete failure. My (engineer) husband said it was due to the spray nozzle variation that the result was so patchy. I returned the goods with a detailed letter by recorded delivery and, to date, have received no response, even though I have now written twice. What do you suggest I do next?

holbreck Wed 14/05/08 12:13

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Batman7070
Wed 14/05/08
12:28

Phone your local trading standards office they will log your complaint against the trader and give you advice on your next step.

Best of luck

chazza
Thurs 15/05/08
10:24

Did you pay by credit card? Contact your card provider and ask them to recover the money

holbreck
Thurs 15/05/08
16:14

Question Author

Many thanks for your excellent idea but sadly I paid by my Visa debit card.

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